Product Questions
Ask about available specifications, included accessories, intended uses, materials, or practical details before placing your order.
Contact Us
vvuiob™
Outdoor Comfort / Customer Care
Company Name
Chengdu Chuanghongying Technology Co., Ltd.
Owner
Yu Hongchang
Unified Social Credit Code
91510100MAEGM3T34W
Company Address
Room 1702, 17th Floor, Unit 1,
Building 4, No. 1700 Tianfu Avenue
North Section, Chengdu High-tech Zone,
China (Sichuan) Pilot Free Trade Zone
Email
service@vvuiob.com
Customer Support Phone
+86 131 4345 2421
Customer Service Hours
8:00 AM–6:00 PM China Standard Time (UTC+8)
Official Website
https://vvuiob.com/
vvuiob™ / Customer Care
Contact Us
We're Here for the Journey.
Questions about your next outdoor essential? Need an update on an existing order? Our customer support team is here to help make your shopping experience simpler, clearer, and more comfortable.
DIRECT CUSTOMER SUPPORT
Let's Get
You an Answer.
Whether you're planning your next outdoor escape or following up after checkout, email is a convenient way to reach our support team.
service@vvuiob.com +86 131 4345 2421Support Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)
We aim to respond to written inquiries within 1–2 business days during normal operations.
Support, Made Simple
How Can We Help You?
From choosing outdoor gear to checking a shipment or requesting after-sales support, we're here to help with the details that matter to your order.
Order Assistance
Need help understanding an order, checking purchase details, or requesting a change? Contact us as soon as possible.
Shipping & Tracking
Get assistance with tracking details, delivery estimates, shipment updates, or packages that appear delayed.
Returns & Refunds
Learn about return eligibility, authorized return instructions, refund processing, and after-sales assistance.
Damaged Items
If your order arrives damaged, incomplete, or incorrect, send us the details along with photographs when possible.
General Inquiries
Have a question about vvuiob™, our outdoor lifestyle collection, or the shopping experience? We'd be glad to assist.
A Little Information Helps
Help Us Help You Faster.
Including a few important details in your message can help us understand your request and identify the appropriate next steps more efficiently.
01
Your Order Number
If your question concerns an existing purchase, include the order number from your confirmation email.
02
Your Checkout Email
Let us know the email address associated with your order so we can locate the details.
03
A Brief Description
Tell us what happened or what you'd like to know. Include the product name when relevant.
04
Photos, If Needed
For damaged, incorrect, or incomplete orders, clear photographs can help us assess the concern.
Good to Know
Helpful Information, Up Front.
Shipping & Delivery
Most in-stock orders are expected to be processed within 1–3 business days after payment authorization.
Estimated standard U.S. shipping transit is generally 5–12 business days after dispatch.
Delivery timeframes are estimates and can vary due to carrier operations, destination, customs, weather, or other circumstances.
Returns & After-Sales Care
Eligible items may be returned within 30 calendar days after confirmed delivery.
Please contact our team before returning merchandise so we can provide the correct instructions and address.
Approved returns are generally inspected within 5 business days after receipt, with refunds typically processed within 5–10 business days after approval.
These are the store's proposed standard service timeframes. Product-specific conditions and applicable consumer rights may affect individual cases. Please review the published Shipping Policy and Return & Refund Policy for full details.
The vvuiob™ Experience
Good Support. Better Moments Outside.
We believe customer care should be straightforward and personal. Whether you're getting ready for a quiet picnic, a weekend camping trip, or your next outdoor adventure, we're here to help with product and order-related questions.
Reach Our Team
service@vvuiob.comPhone: +86 131 4345 2421
Customer Service Hours:
8:00 AM–6:00 PM China Standard Time (UTC+8)
Please note that our listed hours follow China Standard Time, which may differ from your local time zone.
For your security, please do not email full payment-card details, account passwords, or payment security codes.
Return Address Notice:
Our registered business address
is not automatically the return
warehouse. Please request
return authorization and
shipping instructions before
mailing an item.
Made for the Moments Outside.
vvuiob™ / Outdoor Comfort / Customer Care