Our Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

To begin a return request, please contact our support team at service@vvuiob.com.

Include your order number, the product involved, and a short explanation of the reason for your request.

Please contact us before mailing any merchandise. Unannounced returns may be delayed if they are sent to an incorrect location.

Eligibility for Preference-Based Returns

If you wish to return an item because you changed your mind, ordered the wrong product, or no longer need it, the following conditions generally apply.

• The item should be unused and unaltered.
• It should be in its original condition.
• All originally included accessories, components, and instructions should be returned.
• Original packaging should be included where reasonably available.
• Proof of purchase or an order number must be provided.

Different rules may apply when the merchandise is defective, damaged, incomplete, incorrect, or materially misdescribed.

How to Start a Return

Step 1 — Contact Customer Support

Email service@vvuiob.com and provide your order number and reason for returning.

Step 2 — Receive Return Instructions

Our team will review eligibility and provide the appropriate return instructions and destination.

Step 3 — Package the Product

Securely package the item with the required components and accessories. Follow any provided shipping instructions.

Step 4 — Return Inspection

After receipt, returned merchandise is generally inspected within 5 business days.

Step 5 — Refund Processing

When approved, the refund is issued to the original payment method.

Return Shipping Costs

Change-of-Mind Returns

For eligible returns based on personal preference, an incorrect customer selection, or a change of mind, the customer is generally responsible for return shipping.

Product or Fulfillment Problems

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact our support team.

When a qualifying problem is confirmed, we will provide an appropriate replacement, refund, or authorized return solution without making the customer bear reasonable return shipping costs caused by that issue.

Applicable statutory consumer rights remain unaffected.

Damaged or Defective Products

Please inspect your order after delivery.

If you discover damage, a defect, or a problem with the merchandise, we recommend contacting us within 7 calendar days whenever reasonably possible.

This is a recommended reporting period and does not shorten the 30-day return window or restrict mandatory legal rights.

Please include:

• Your order number.
• Photos of the affected item.
• Photos of the packaging when relevant.
• A clear explanation of the concern.
• The shipping label, where helpful.

Our team may request additional information reasonably necessary to evaluate the issue.

Missing Parts or Incorrect Items

If you receive the wrong product or find that an accessory or component expressly included with the order is missing, contact us with the purchase details.

We may request photographs of the delivered product, packaging, and included items to help us investigate.

We will review the circumstances and provide an appropriate solution consistent with applicable law.

Non-Returnable and Special-Condition Items

Certain products may be subject to reasonable restrictions on preference-based returns where these restrictions are disclosed before purchase and permitted by law.

Examples may include:

• Customized merchandise.
• Certain opened hygiene-sensitive items.
• Gift cards or digital items, where applicable.
• Products lawfully identified as final sale.
• Certain used items presenting safety or contamination concerns.

These restrictions do not override applicable rights concerning defective, unsafe, or materially misdescribed goods.

Refund Processing

Once an approved return reaches the authorized return facility, we generally aim to complete inspection within 5 business days.

If the return qualifies, the refund is normally processed to the original payment method.

Estimated refund processing: 5–10 business days following receipt, inspection, and refund approval.

Your bank or payment provider may require additional time to post the amount to your account.

The refund amount depends on the circumstances, the applicable return conditions, and relevant law.

Restocking Fees

We do not charge a separate restocking fee for approved eligible returns.

This does not prevent a lawful adjustment for missing components or avoidable loss in product value where permitted and reasonably justified.

Exchanges

Exchange availability depends on inventory and the eligibility of the original item.

If a direct exchange is not available, we may recommend completing an eligible return and placing a separate order for the preferred product.

Please contact our support team before sending merchandise for an exchange.

Order Cancellations

If you would like to cancel or modify your order, please contact service@vvuiob.com as soon as possible.

We recommend submitting requests within 12 hours after placing the order.

Cancellation or modification cannot be guaranteed after fulfillment, packaging, or shipment preparation begins.

When cancellation is successfully completed before fulfillment, an appropriate refund will be arranged.

We do not charge a separate fee merely for submitting an eligible cancellation request.

Checking Your Refund Status

If you have received a refund confirmation but the payment has not appeared in your account, please allow the payment provider its normal processing period.

You may also contact your financial institution for information about pending credits.

For additional assistance, email service@vvuiob.com and include the relevant order number.

Business & Return Support Information

Brand: vvuiob™

Website: vvuiob.com

Company Name: Chengdu Chuanghongying Technology Co., Ltd.

Owner: Yu Hongchang

Unified Social Credit Code: 91510100MAEGM3T34W

Company Address:
Room 1702, 17th Floor, Unit 1, Building 4, No. 1700 Tianfu Avenue North Section, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone

Email: service@vvuiob.com

Customer Support Phone: +86 131 4345 2421

Customer Service Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)